Delete Your Account

You can delete your Viloo account — and the personal data associated with it — at any time. Choose whichever option is easiest for you:

Option 1: Delete your account in the app

Open the Viloo app and sign in.
Go to Profile → Settings → Delete Account.
Confirm the deletion when prompted.

Your account is deactivated immediately and permanently deleted after a 30-day grace period.

Option 2: Request deletion by email

Send an email to support@viloo.ma with the subject line "Account deletion request", using the email address linked to your Viloo account. To help us verify your identity, please include your full name and the phone number registered on your account. We will process verified requests within 30 days and confirm by email once done.

What gets deleted

Your profile information (name, email, phone number).
Saved delivery addresses and preferences.
Your order history linked to your account.
Device tokens used for notifications.

What we may need to keep

Some records cannot be deleted immediately where the law requires it — for example, transaction records kept for accounting and tax purposes, or data needed to resolve disputes or prevent fraud. Where this applies, the data is securely stored, no longer used for any other purpose, and deleted as soon as the legal retention period expires.

Questions?

For anything related to your account or personal data, contact us at support@viloo.ma . You can also read our Privacy Policy for more details on how we handle your information.